Let customers write or speak in the language they know best. Your team reads the translation, replies in its own language, and TalkBridge translates the reply back. Keep quotes, appointments and approvals alongside the conversation.
Understanding leads straight to action.Two-way translation stays with the customer’s job: the conversation, original wording, quotation, appointment and approval remain together.
Unter der Küchenspüle läuft Wasser aus. Können Sie morgen jemanden schicken?
Your team reads · English
Water is leaking under the kitchen sink. Can you send someone tomorrow?
Your team replies · English
We can visit tomorrow at nine. Please confirm that someone will be at home.
Customer reads the reply · German
Wir können morgen um neun Uhr vorbeikommen. Bitte bestätigen Sie, dass jemand zu Hause ist.
✓Appointment accepted
Is this for you?Who it helps · 10 practical use cases+
For service businesses and teams who need to understand customers, reply across languages and keep the conversation connected to the work being arranged.
Property management
Discuss a tenant’s reported problem across languages, arrange a visit and keep the relevant conversation with the job.
Plumbers, electricians and trades
Understand a customer’s message or voice note, clarify the problem and send a translated quotation or appointment proposal.
Garages and repair workshops
Discuss symptoms, proposed repairs and approval with drivers while each side uses its own language.
Hotels and guest services
Handle guest questions and service requests through a browser link with messages translated for your team and the guest.
Holiday-let operators
Help international guests report an issue and understand your reply without moving the discussion between translation tools.
Cleaning and maintenance companies
Clarify access, timing and customer requirements, then bring a restricted contractor into the relevant conversation.
Installation and aftercare teams
Discuss delivery or installation arrangements and retain the customer’s questions, your replies and any approval together.
Small-business customer support
Let customers contact you in their preferred language and give staff a translated conversation they can respond to.
Teams working with external contractors
Invite a contractor into one customer conversation with restricted access and a preferred working language.
Businesses serving international customers
Translate enquiries and replies both ways, then use structured quotes, appointments or payment requests when the conversation needs a next step.
01
Translate the conversation both ways
Customer messages and voice notes reach your team in its working language. Team replies are translated back for the customer, with originals retained.
02
Agree the next step in their language
Send a quote, propose a visit or request approval within the translated conversation, so the customer can understand and respond in context.
03
Include the right people
Invite colleagues and restricted contractors into one job, each working in the language they understand.
See it in action
One conversation. Everyone understood.
The customer speaks naturally, your team works clearly, and TalkBridge carries the meaning between them.
1Customer connects
Share a secure link or permanent QR code. The customer opens it in their browser with no app or account required.
2TalkBridge translates
The customer’s message is translated for your team. Your team’s reply is translated back for the customer, keeping both directions in the same conversation.
3Your team completes the job
Agree the quote, book the visit, collect approval and request payment from the same auditable conversation.
Built for real customer work
More than translated chat.
Bring multilingual customer conversations and the work they create into one workspace. Customers, staff and restricted contractors can each use their preferred language, with original messages available for checking.
◉
Text, voice and images
Customers can type, dictate, attach a photograph or send a document from their phone.
⌗
Permanent QR entry points
Place a QR code on a property, room or item so issues arrive with the correct reference already attached.
▤
Quotes and appointments
Send structured quotations, propose visits and ask for missing information in the customer’s language.
✓
Approvals and payments
Capture named electronic approval and issue secure Stripe payment requests from the conversation.
↔
Restricted contractor access
Bring an external contractor into one conversation without exposing the rest of your customer records.
⌁
API and integrations
Use revocable API tokens to connect CRM, calendar and workflow systems as your operation grows.
Plans that grow with your team
Choose the conversation allowance you need.
Every plan includes secure customer links, multilingual conversations and structured business actions. Upgrade as your customer volume grows.
Starter
£29
per month
For small teams beginning multilingual customer support.
2 users · 100 conversations/month
Choose StarterMost popular
Business
£79
per month
Voice, AI assistance and structured customer workflows.
Subscriptions renew monthly and can be cancelled before the next renewal. AI allowances are shown in the checkout summary. Prices include VAT where applicable.
Questions, answered
Before your first conversation.
Does my customer need to install an app?+
No. You send a secure link or display a TalkBridge QR code. The customer opens the conversation in a modern browser and can reply without creating an account.
Which languages does TalkBridge support?+
Customers and staff can use different supported languages in the same conversation. Incoming messages are translated for your team and replies are translated back for the customer. Original text is retained, including the transcript of a voice message.
Can customers send voice messages and photographs?+
Yes. Customers can send text, voice recordings, photographs and documents. Image analysis only runs when the relevant option is deliberately selected.
Can I keep the original message?+
Yes. TalkBridge retains the original wording alongside the translated version so authorised users can review the source whenever context matters.
Can TalkBridge send quotes and book appointments?+
Yes. Your team can create a structured quote, propose an appointment and request missing information. The customer can respond from the same secure conversation.
Can a customer approve work and pay online?+
Yes. TalkBridge records named electronic approvals with an audit trail and can create secure Stripe Checkout payment requests.
Can external contractors take part?+
Yes. A contractor can receive restricted access to the relevant conversation only and work in their preferred language. Their access can be revoked at any time.
Can I use QR codes for properties or equipment?+
Yes. Create a permanent QR code for a building, room or item. Reports started from that code automatically carry its reference into the new conversation.
How is customer information protected?+
TalkBridge uses secure access links, organisation-level separation, audit events, configurable retention and controlled access to attachments and integrations.
Can TalkBridge connect to our existing systems?+
Professional plans include API access with revocable tokens for CRM, calendar and workflow integrations. Specific third-party connections may require provider credentials.
Need a hand?
Contact 3DJ Support
Tell us what you need. You will receive a reference number immediately and straightforward questions may receive an automated answer.
Useful communication · completed work
Make language one less barrier for your customers.
We use essential cookies to keep 3DJ secure and working. Optional analytics cookies help us improve the service and are used only with your permission.
TalkBridgeDeutsch ↔ English